Good to know 2018-09-14T11:57:18+00:00

Good to know

 

Is smoking permitted in the Penthouse-Chalet? 2018-09-14T12:00:46+00:00

No, smoking is not permitted inside the Penthouse-Chalet.

Ashtrays are provided on balconies.

Additional Services at extra charge 2018-09-14T12:16:05+00:00

– filled wine fridge with Austrian red and white wines
– Minibar with Tyrolean spirits & gin’s
– Beer dispenser with 8l beer keg
– filled fridge on the day of arrival – just send us your shopping list by e-mail
– Book a Cook service on request

What is included in the price? 2018-09-14T11:59:32+00:00

– bathrobes, towels and slippers
– Private ski depot with ski boot heater
– Private sauna area
– Parking for all guests
– Electricity, bed linen, dishwashing liquid, dish towels, toilet paper
– Wi-Fi, Smart TVs with Netflix
– Amenities (shower gel, shampoo, soap)
– Fully equipped kitchen and Nespresso coffee machine
– Effect fire

Is the penthouse chalet barrier-free or wheelchair accessible? 2018-09-14T12:00:14+00:00

No, the penthouse chalet is located on the 2nd floor which can only be accessed via the staircase.

Shopping Amenities & Restaurants 2018-09-14T12:15:47+00:00

Our house is only a few minutes walk from the center, there is a bakery,
Butcher, dairy, supermarket, ski rental, several restaurants & bars.

Children and baby equipment 2018-09-14T12:05:29+00:00

Please let us know by e-mail before your arrival if you have a cot, high chair or stroller need.

Deposit 2018-09-14T12:15:15+00:00

We ask for € 500.00 deposit which must be deposited in cash.

Are dogs allowed? 2018-09-14T12:17:44+00:00

Your trusted companion is more than welcome in our house. We will happily accommodate for €15,00 per day.
In consideration for other guests we ask not to bring your dog into any bedrooms or the wellness area.
Additionally, the furniture and upholsteries are of high quality materials and we therefore ask not to have your dog play on such.

What are the Terms of Cancellation? 2018-09-14T12:18:47+00:00

General Terms and Conditions of the Austrian Hotel Association are applicable.

– 3 months prior to arrival, cancellation free of charge
– 3 months to 1 months before arrival, 40% cancellation fee
– less than 1 week before arrival, 90% cancellation fee
– cancellation on day of arrival, 100% cancellation fee.

Cancellations are only accepted in written form

Is there a minimum stay period? 2018-09-14T12:19:55+00:00

The Penthouse-Chalet can be rented for a minimum stay of 3 nights.

During main season minimum stay period is 7 nights.

What types of payments are accepted? 2018-09-14T12:12:17+00:00

We accept: Cash, Debit Card, Credit Card (Visa, Mastercard)

Bank Details 2018-09-14T12:12:28+00:00

Bank Details

Bank: Sparkasse Rattenberg
Account Holder: Matthias Sedlak & Christina Hauser
IBAN: AT11 2050 8000 0148 8386
BIC: SPRTAT21XXX

Reservation and Advance Payment at Booking 2018-09-14T12:11:51+00:00

To confirm your reservation, we kindly ask you to wire 30 % of the total as an advance payment to our Bank Account within 7 days.

Arrival & Departure 2018-09-14T12:13:26+00:00

Availability of the Penthouse-Chalet from 3 pm on day of arrival.

Check-out on the day of departure until 9 am.